CAMBODIA

Located in the south of Southern Asia’s Indochina peninsula, Cambodia is bordered by Vietnam, Laos and Thailand. Its history weaves tales of Buddhism, royal families, colonial French rulers and of course, more recently, the Khmer Rouge. Apart from the Mekong Delta, the impressive mountains and bustling towns, Cambodia is probably most famous for one of the world’s most recognisable landmarks. The ancient city of Siem Reap and its Angkor temple complexes have rightly earned their reputation as the 7th Wonder of the World. It is amazing to discover the similarities and contrasts with its neighbours, Vietnam and Laos.

ENTRY REQUIREMENTS
IMPORTANT – Our Cambodia tour also travels into Vietnam and Laos. Please ensure you also check the requirements for entry to these countries, as they differ to those for Cambodia.

Passports
Your passport should be valid for at least six months beyond the period of stay. Please be sure to fill out the "Emergency Next of Kin" section in your passport

Visas
Citizens of the majority of worldwide countries require a visa in order to visit Cambodia, with the exception of citizens of ASEAN nations. A standard visa allows entry for up 30 days for tourist purposes from the date of arrival into Cambodia. Multiple entry visas are not available, so each visit requires a separate visa. Visas for Cambodia can be obtained by two methods – online application in advance of travel, or on arrival in Cambodia:

• Visa-on-arrival at your designated point of entry into Cambodia
This is the preferred method for most of the group of obtaining a Cambodian visa. It is generally obtained on arrival at Siem Reap Airport. If wishing to get your visa on arrival at the airport, you will require the following:

  • Valid passport, with an expiry date exceeding that of the visa by at least six months
  • Completed application form, obtainable in the airport at the ‘Visa-on-Arrival Desk
  • Two passport photographs, taken not more than one year ago
  • Visa fee of USD 30 per person, to be paid in cash in dollars

• Apply online for an e-Visa – N.B. only available for those arriving into Siem Reap (REP) or Phnom Penh (PNH) International Airports

  • Visit the website and follow the application process described. The service costs USD 30 plus a USD6 processing fee (USD6 more than the standard visa-on-arrival service) but enables you to pass more quickly through the immigration process as queues are often lengthy.
  • Remember to bring two printed copies of the visa certificate with you for entry into Cambodia.
  • E-visas are valid for 3 months from date of issue, but only allow entry to Cambodia for 30 days upon arrival. Entry must be within the validity of the issuing dates, so please do not apply too far in advance.
  • Please note, processing of the e-visa usually takes 3 days but can take up to two weeks.

• Consular Information
There are a number of major international embassies located in Phnom Penh, including those for the US, Australia and UK. However, embassies for other countries, including Canada and New Zealand are located in other South East Asian cities, offering coverage to Cambodia. Please check with your relevant government for the relevant contact details.

N.B. Please note, visa and entry requirements, regulations and restrictions can vary on a regular basis. Please ensure you check in good time prior to travel the current requirements applicable to you.

HEALTH, INSURANCE AND SPECIAL REQUIREMENTS
• Travel Insurance
It is company policy that all passengers must have valid travel insurance prior to travelling, to include but not limited to health insurance and cancellation insurance. It is vital that ALL members of the travelling party are fully insured for the dates of travel. All pre-existing medical conditions must be declared to the insurer and the correct cover must be taken in regard to the specific type of holiday you are taking. Please make sure to let your travel insurance company know you will be travelling to multiple countries on this tour.
The details of your insurance must be advised to The Big Journey Company at least 6 weeks before your departure date. Please make sure to write down important information from your insurance policy, such as the company’s 24hr emergency telephone number (including dial code from abroad) and your policy number and take these with you on tour.

• General Health
Please talk to your doctor or travel health clinic in person at least eight weeks before you travel, where a health professional can provide you with the necessary health information for your personal needs. Make sure you have adequate travel health insurance and accessible funds to cover the cost of any medical treatment abroad and repatriation.
Wearing sunscreen, drinking plenty of water, washing your hands properly before eating and avoiding insect bites should keep you healthy on tour. Insect bites have been very minimal within previous groups, however please come prepared with your insect repellent spray/plug-in just in case.
We recommend you carry a simple travellers’ first-aid kit containing any basic items that you feel may be required, including remedies for minor stomach complaints, but please note, whilst in rural areas, doctors and medical supplies are few and far between. If you do need to see a doctor during the tour, please speak to your Big Journey Company tour escort.

• Passengers with Disabilities or Reduced Mobility
The Cambodia Tour is an Activity Level 2 tour and will require moderate physical activity and include various forms of transport. Please check our Activity Levels description page to see if this level is suitable to you or contact us if you require further information on the activities involved in the tour.
If you or any member of your party has any medical problem or disability which may affect your holiday, please provide us with full details before we confirm your booking, or as soon as possible at the time they occur, so that we can try to advise on the suitability of your chosen arrangements. Please note, we may require you to produce a doctor’s certificate certifying that you are fit to participate in the tour.

• Medical Conditions and Personal Medication
Please advise us prior to travel if you have any medical conditions requiring special attention during your trip. If you have a specific medical condition, it is wise to carry the relevant doctor’s prescription with you.
Important:

  • Pack a sufficient supply of any medications you are taking, copies of the prescriptions and the telephone/fax numbers of your doctor.
  • Please note, some countries require that prescription drugs be carried in their original container, with the label clearly visible. In the event of you losing your medication, a qualified pharmacist should be able to source a replacement.

Vaccinations

Prior to travel, please consult your doctor to discuss the destinations you are visiting, the latest immunisation information and requirements as well as advice according to your unique medical needs.
There are currently no specific certificate requirements under International Health Regulations however please take note of the malaria information below:

Yellow Fever Certificate. Depending on the area you are visiting, or areas you have previously travelled to, you may need a Yellow Fever Vaccination certificate to show you have received said vaccination prior to travel. Check whether you need a Yellow Fever certificate by visiting the National Travel Health Network and Centre’s TravelHealthPro website.

Travellers should be up to date with routine vaccination courses and boosters as recommended. These vaccinations include for example measles-mumps-rubella (MMR) vaccine and diphtheria-tetanus-polio vaccine. Vaccinations for Tetanus, Hepatitis A, Typhoid, Cholera, Hepatitis B, Japanese Encephalitis, Tuberculosis, Rabies and Malaria may be recommended depending on the tour you are taking and your medical history. For further information, please see: wwnc.cdc.gov/travel/destinations
You should follow the advice of the National Travel Health Network and Centre and discuss your travel plans with your healthcare provider, particularly if you're pregnant or planning to become pregnant. Any feverish illness during or after returning from travel must be reported to a doctor immediately

• Travelling with CPAP or other Medical Machines
Please inform The Big Journey Company that you are travelling with such a device as early as possible, and well before you travel. This is especially important in places where there may be issues with power supply, such as on safari or smaller cruise ships. Also,

  • Check that you have the correct electrical and voltage adapters for the country and accommodation you are visiting;
  • Check with your airline that they allow your device to be carried as additional hand luggage and ensure that your device is easily accessible and properly labelled as medical machinery;
  • Always carry a letter from your medical practitioner prescribing its use for you;
  • Ensure you have details of your machine separately in case of the need to secure repairs/replacements whilst you are travelling;
  • Check with your medical practitioner about the use of tap or bottled water in the event that distilled water cannot be sourced in the country you are travelling to.

Please note, if you require distilled or ionised water, you must inform The Big Journey Company of this at least two weeks ahead of travel, so we are able to make preparations with our ground agents. There will be an additional charge for this.

• Special Dietary Requirements
Please let us know in good time prior to travel if you have any special dietary requirements (e.g., vegetarian, vegan, diabetic, gluten-free, etc.). We will make every effort to accommodate your request with the resources available to us.

LUGGAGE
• What to Pack and Wear
We would recommend comfortable clothes and shoes for this tour. Easy-care. light summer clothing is best and bring enough underwear and socks so that frequent laundry is not necessary. Feel free to include a few smart-casual outfits and a pair of dressier shoes for dinner if you wish, however there is no pressure to follow a dress code. The weather should largely be warm and sunny throughout the journey, however it is always good to be prepared for every eventuality, so make sure you pack a light jacket in case of rain and the fact that it may be cooler in the evening.
Dress should be modest with upper arms and legs covered, especially if entering religious premises such as temples and pagodas.

A good day bag should be big enough to hold your valuables, camera, and the things you need while you are out and about. Insect repellent and sun cream are also essential items and it is a good idea to include a travel umbrella, tissues and antibacterial wipes. Don't forget your camera, with charger/spare batteries and memory cards.

• Luggage Allowances
International airlines are often strict about the size and weight of checked in baggage and carry-on luggage. Prior to your departure, please contact your airline or visit their website for specific luggage requirements, as size and weight limitations may vary according to the airline and destination.
Highlights of Vietnam, Laos & Cambodia Tour – This tour includes a number of internal and flights in Cambodia, Laos and Vietnam. You are permitted one piece of hold luggage per person, at a maximum weight of 20kg (44lb) per piece. You are also permitted to carry one piece of hand luggage per person that it fits under the seat in front of you or in the overhead lockers. These luggage restrictions apply equally for the internal and regional flights within the three countries.

Porterage
Luggage handling is not included in our Cambodia tour. It may be available at the hotel for a local charge.

Laundry
Laundry services are available in some hotels on the tour.

LANGUAGE
The main language of Cambodia is Khmer. French is spoken by some of the older generation, but English is spoken widely across the country by younger generations and in the hospitality industry.

TIME ZONE
The time zone in Cambodia is GMT+7, 7 hours ahead of London GMT.

WEATHER
Cambodia is warm to hot all year round. The climate is dominated by the annual monsoon cycle, with alternating wet and dry seasons. Driven by cyclic air pressure changes, the pressure drops during the summer months of June-October drawing in moist air and bringing the monsoon rains to Cambodia. In the winter months of November-May, the air pressure over central Asia rises, driving cool, dry air back across Southeast Asia and introducing a largely dry season to Cambodia. Travel is possible year-round with each season bringing its own benefits. However, rainfall rarely lasts more than a couple hours and the countryside is at its most lush and verdant during the rainy season.

ELECTRICITY
In Cambodia, the standard voltage is 230V and the frequency is 50Hz. They use three types of plugs in Cambodia – Type A (US/North America style), Type C (European style) - the most common, and Type G (British style). You will need a multi-plug adapter, and/or converter depending on which electrical appliances you bring with you.

MOBILES & INTERNET COMMUNICATION
Cambodia has a good communications infrastructure. A number of cellphone/mobile phone providers offer national coverage and there are well-established landline phone networks. In populated urban areas, there should be good mobile signal but as we head into rural areas, signal may fluctuate and be patchy. It may be better to purchase a local SIM card; your guide can help with this. Internet and Wi-Fi are easily accessible in most urban areas and most hotels and restaurants provide free WIFI. Please check data roaming charges for Cambodia with your service provider before leaving home as these can quickly become very expensive. Please note, there will be no internet access on boats nor at remote homestay locations.

MONEY
• Currency
The currency of Cambodia is the Cambodian Riel (KHR)) and it remains a predominantly cash society. Riel notes come in 50, 100, 200, 500, 1000, 5000, 10,000, 50,000 and even 100,000 denominations, but the distinctive red 500 Riel note is the most commonly used.
However, US Dollars are as commonly used as the Cambodian Riel, and even Thai Baht is acceptable in many places. Whilst small transactions are generally done in Riel, most hotels and many restaurants and shops set their prices in US dollars. In the area’s most common tourist destinations, such as Siem Reap and Phnom Penh, USD is the commonly used currency even for low value transactions.
Therefore, keeping a good supply of small denomination USD is recommended. Please note that worn or ripped USD notes will not be accepted, so please ensure you bring clean, unmarked bills only. With USD so readily accepted there is generally no need to actively exchange your money into Riel – change for small transactions paid in USD is often given in Riels, so you will accumulate small notes as you go.

ATMs are widely available in cities but not so in smaller villages and there are no ATMs on the southern islands. ATMs dispense cash in USD, not Riels. Withdrawal charges may be high, but this is a reliable and largely secure method of obtaining cash in USD. If visiting more remote areas of the country, please ensure you have sufficient cash with you to cover necessary expenses.

Credit cards are widely accepted at mid-high range establishments, but it is advisable to carry money in cash with you as well. Visa and Mastercard are the most widely accepted credit cards however many places do not accept cards such as Diners Club or American Express. If you intend to use any of your debit or credit cards whilst away, please make sure that you contact your bank before you leave to inform them that you will be travelling in order not to cause any problems using your cards or whilst on the trip.
Traveller's cheques can be exchanged at large banks in the major centres, but generally not in hotels. The process may be time-consuming and incur higher charges than exchanging cash. Any Traveller’s cheques should be USD denominated to ensure the best chance of acceptance, but we would generally not recommend them.

Budget
Although Cambodia is less developed than some of its neighbours, it can be more expensive than them, but nevertheless is relatively inexpensive for western travellers.

• Bank Opening
Banks in Cambodia are usually open 8am – 4pm Monday to Friday.

Tipping
Our local travel service providers are paid well and fairly for their work. However, it is usual for groups to tip guides and drivers and it would be reasonable for each group member to factor in a contribution to the equivalent of around USD12 per person per day.

FOOD
Cambodia's food is often all about the contrasts - sweet and bitter, salty and sour, fresh and cooked. It shares many dishes with its neighbours, and you'll find noodle soup similar to Vietnamese phở, sandwiches like bánh mì, Thailand's refreshing salads and sour soups, Indian-inspired curries, and noodles and stir fries handed down from years of Chinese migration. From Cambodia's days as a French Indochina colony, there's a national love of coffee, p â t é, and good bread. Baguettes are served with soup, made into sandwiches and sold by men riding bicycles carrying baskets of long loaves. A typical Cambodian meal would normally consist of a soup, a salad, a main fish dish, vegetables and rice. A Cambodian dessert is normally based on fresh fruits and sticky rice.
Some meals are included as part of your tour – please check your individual departure for the relevant meal inclusions.

WATER
The tap water in Cambodia is generally not safe to drink. Drink only bottled water and use bottled water to clean your teeth. Refuse ice if you do not know whether it has been made from bottled water. Bottled water and mineral water are widely available and can be bought at supermarkets, kiosks and many shops.

SHOPPING
Cambodia offers lots for visitors to buy. You will find a host of quality handmade crafts on offer. The country is famous for its clothing, especially silk clothing as well as wood carvings and jewellery. In smaller towns you will find more traditional handicrafts, made by locals.
• Opening Hours
In the cities and towns, most retail shops are open from 9am – 7pm Monday–Saturday, though large malls and street vendors can stay open for many hours more.

• VAT/Tax Refund:
Some shops in Cambodia offer a VAT refund when leaving the country. Please ask the salesperson whether tax-free shopping applies to the shop in question.

SAFETY & SECURITY
Crime levels in Cambodia are generally low. However, there’s a risk of petty theft, particularly in airports, in popular tourist attractions and on public transport. Please take sensible precautions to protect your belongings, particularly your passport, money and credit cards, especially in the bigger cities where pickpocketing and bag/camera snatching is not uncommon. In Phnom Penh particularly, snatch thieves are known to use motorbikes to grab valuables and make a quick getaway, so make sure you keep a tight hold of your personal belongings. Keep large amounts of money out of sight and consider using a money belt; in your hotel room keep your valuables locked in the room safe and when out and about keep an eye on your bag and other personal effects.
When in large crowds or major tourist destinations, you should remain vigilant and follow the advice of local authorities. Take extra care at night and in isolated areas.

Please be aware that landmines and unexploded ordnance (UXO) were a significant problem for Cambodia for many years following the Vietnam War and Khmer Rouge era. Much of the countryside, and especially tourist areas, have now been cleared of landmines with a comparatively small portion remaining in more remote areas. Nevertheless, we strongly recommend sticking to well-marked paths.

SMOKING
Smoking is banned in most indoor public places, but there are usually designated outdoor areas where people can smoke. Smoking is prohibited on all means of public transport.

RELIGION
Cambodia is mostly Buddhist, with over 90% of the population belonging to the religion.

PHOTOGRAPHY
Cambodia offers photo opportunities one after another. You will return with many photos that can never be repeated. Remember to pack your camera, along with the charger, spare batteries and a spare memory card!

ARRIVAL IN CAMBODIA
Please note, standard hotel check-in is around 3pm, so should you arrive earlier than this, your room may not be available upon arrival. For those arriving early morning, we will do everything we can to work with the hotel to get you an earlier check-in subject to availability.

TOUR HOTEL INFORMATION
Please check your tour paperwork for hotel information attaining to your tour departure.

OTHER COUNTRIES ON TOUR ITINERARY
Please check the relevant Travel Tip pages for Laos or Vietnam for information on these countries as it differs to that for Cambodia.

FLYING & TRAVEL HINTS
• Photocopy the personal information pages of your passport; leave one copy at home with a friend or family member, and take a copy with you, but pack it separately from the passport itself.
• It is advisable to carry all your travel documentation as well as valuables and essential items in your hand luggage, such as camera, toiletries, reading material etc.
• Duty-Free shopping is always tempting, but please check the current Duty-Free limits applicable in the country of your destination.
• Longer flights can be made a little more enjoyable by wearing loose clothing and good, comfortable shoes. Walking in the aisles regularly, eating sensibly and drinking plenty of fluids (not alcohol) is also advised.
• Where possible, try to get some sleep during the flight and upon arrival at your destination, most people adjust better to the local time if they wait until the evening before sleeping – this should relieve some of the effects of jet lag.

If you have any other questions that we have not covered here; then please send us an e-mail to: info@thebigjourneycompany.com

Please note, the above information is provided as a guideline only. Although every effort has been made to provide complete and accurate information, The Big Journey Company makes no warranties, express or implied, or representations as to the accuracy of content on this website. The Big Journey Company assumes no liability or responsibility for any error or omissions in the information contained in the website.

Updated November 2019

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Holiday tours are operated by The Big Journey Company Limited. Registered in England. Registered office: Marron Bank, Branthwaite, Cumbria, CA14 4SZ. Registered number: 6532140. VAT number: 290797457. The Big Journey Company Limited is a member of The Travel Trust Association member number U5675 and holds an Air Travel Organiser’s License number T7282.

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